Shipping policy

Thank you for choosing PointerNest. We are proud to provide practical teaching, reading, presentation, and learning tools to customers around the world. This Shipping Policy explains how orders are processed, shipped, delivered, tracked, and handled after purchase.

By placing an order on PointerNest.store, you agree to the shipping terms described below.

1. Worldwide Shipping

PointerNest proudly offers free worldwide shipping on eligible orders.

We serve customers in many countries and regions, including teachers, students, schools, offices, training centers, presenters, and home learning environments.

Shipping availability may vary depending on destination, carrier coverage, customs restrictions, local regulations, and product availability.

2. Shipping Cost

We currently offer:

Free Worldwide Shipping

No minimum purchase is required unless otherwise stated during a promotion.

If optional upgraded shipping methods become available in the future, any additional cost will be shown at checkout before payment.

3. Order Processing Time

Orders are typically processed within 1 to 3 business days after payment is confirmed.

Processing includes order verification, product preparation, quality checking, packing, labeling, and handoff to the shipping carrier.

Business days are Monday through Friday, excluding weekends and public holidays.

Orders placed during weekends, holidays, major sales, or high volume periods may require additional processing time.

4. Estimated Delivery Time

Estimated delivery time is usually:

7 to 10 business days worldwide

This delivery estimate begins after the order has been processed and shipped.

Delivery time may vary depending on the destination country, customs clearance, local carrier performance, weather conditions, public holidays, security inspections, remote delivery areas, address accuracy, and other circumstances outside our control.

5. Shipping Confirmation

Once your order ships, you may receive a shipping confirmation email with tracking information if tracking is available for your shipment.

Please allow some time for tracking information to update after shipment. In some cases, tracking may not show movement immediately even though the package has already been handed to the carrier.

6. Tracking Information

Tracking availability depends on the shipping carrier and destination country.

If tracking is provided, customers may use the tracking number to follow shipment progress. Tracking updates may include order acceptance, transit movement, customs processing, arrival at local facility, out for delivery status, and delivery confirmation.

Tracking delays do not necessarily mean the package is lost. Sometimes carriers update tracking information slowly, especially during international transit.

7. Customs and Import Duties

International orders may be subject to customs duties, import taxes, VAT, handling fees, brokerage fees, or other charges required by the destination country.

These charges are determined by local authorities and may be the responsibility of the customer unless otherwise stated at checkout.

PointerNest does not control customs procedures and cannot guarantee customs processing times.

If a package is delayed by customs, we recommend contacting the local customs office or carrier for additional information.

8. Delivery Address Accuracy

Customers are responsible for providing complete and accurate shipping information at checkout.

Please carefully check:

Full name
Street address
Apartment or unit number
City
Province or state
Postal code
Country
Phone number
Email address

PointerNest is not responsible for delayed, failed, lost, or returned shipments caused by incorrect, incomplete, or outdated shipping information provided by the customer.

If you notice an address mistake, contact us immediately at support@PointerNest.store. We will try to assist before the order ships, but we cannot guarantee changes once processing has begun.

9. Failed Delivery Attempts

If a carrier attempts delivery and cannot complete it, the package may be held at a local facility, post office, parcel locker, pickup point, or delivery center.

Customers are responsible for monitoring tracking updates and collecting packages when required.

Packages that are unclaimed, refused, or returned due to failed delivery attempts may be subject to review before refund or reshipment.

10. Lost Packages

If your package appears lost or has not updated for an extended period, please contact us with your order number and tracking information.

We may assist with reviewing the shipment status, contacting the carrier where possible, or offering a fair solution depending on the circumstances.

A package is not considered lost simply because tracking is delayed. International shipments may experience long gaps between updates.

11. Delivered but Not Received

If tracking shows delivered but you cannot find the package, please check your mailbox, front door, reception desk, building office, parcel locker, side entrance, garage, neighbors, family members, or local carrier office.

If the package is still missing, contact us as soon as possible.

PointerNest is not responsible for theft, misplaced packages after confirmed delivery, or delivery issues caused by unsafe delivery locations. However, we will review the situation and help where possible.

12. Delays

While we aim to deliver orders within the estimated timeframe, delays may happen due to factors beyond our control.

Common causes of delay include customs inspection, carrier disruptions, incorrect addresses, public holidays, weather events, high seasonal volume, transportation issues, security checks, and remote area delivery limitations.

PointerNest is not liable for delays caused by external shipping or customs conditions, but we will do our best to assist customers with delayed orders.

13. Split Shipments

Some orders may be shipped in multiple packages depending on product availability, warehouse location, item size, or carrier requirements.

If your order arrives in separate packages, you may receive multiple tracking numbers. Delivery dates may vary for each package.

14. Package Refusal

If a customer refuses delivery without prior approval from PointerNest, the order may not qualify for a full refund. Refused packages may be returned to sender, abandoned by the carrier, delayed, or subject to additional fees.

Please contact us before refusing a package so we can provide proper assistance.

15. Remote Locations

Some remote locations may require additional delivery time. Carriers may also have limited coverage in certain areas.

If delivery to your location is not possible, we may contact you for an alternative address or offer a refund.

16. Order Changes After Shipping

Once an order has shipped, we may not be able to change the address, shipping method, recipient name, or delivery instructions.

Customers may contact the carrier directly for delivery options when tracking is available.

17. Contact for Shipping Questions

For shipping questions, please contact:

PointerNest
3085 Bd Central
Québec, QC G1P 3P5
Canada

Email: support@PointerNest.store
Phone: (416) 299-7260

Please include your order number when contacting us so we can assist you faster.